Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.8
Our rating is based on 3 comments from 10 reviews.
4.0
Negotiation took longer than I would have liked. Very busy so really wanted to sort it over the phone as we had already been in for the test drive, but other than that every thing was great.
5.0
Emma was excellent, very friendly and attentive.
5.0
Matt Jobling was particularly helpful and not typical pushy car salesman
Our service rating is 4.3
Our rating is based on 22 comments from 43 reviews.
5.0
Booked in to suit me and a courtesy car was offered.
5.0
Everyone is always very helpful and efficient
1.0
Initial service was fine but the follow up was more important. My car keys had been stolen and dealer knew there was an urgency to my enquiry, but follow up was non existant.
4.0
Had to ask if vehicle book was up to date and it wasn't, was then rectified, car could be cleaner
5.0
Peter the service manager was fantastic and very accomadating./ Hannah was also very good.
5.0
Very happy with the experience and customer service at Mini Banstead.
5.0
James on service was very polite, courteous and friendly and above all, professional
2.5
The work wasn't completed and they didn't tell me until I got home by phone and I had to re-book another visit.
5.0
geared to delivering a superior customer experience.
5.0
Thought the collect and return service was first class.
5.0
The car was done washed and cleaned too.
4.0
No water pump availble when taken in for the recall, even though it had been prebooked.
3.0
Disappointingly would not arrange for a hire car, which was eessential for hospital visits
Response from Dealer
Dear Mrs Griffiths, I am so sorry to hear that we haven't lived up to expecations. Whilst we have a limited resource of loan cars, alternatives should have been offered and I will investigate why these were not offered.Ian Goldsmith, Dealer Principal
5.0
New tyre purchased, no dust cap fitted. My one and only quibble.
4.5
Lease company booked a date date which I booked off then called to confirm a different date
4.0
Tadworth miniare aware of the problems we have had and i feel that they do their best to make these problems as painless as possible.
5.0
They fixed the problem with my car while I waited making it easier for me.
4.0
I am not fully happy as I had problems with work being carried out under warranty.
Response from Dealer
Mr Brice, Thank you for your recent comments, I am pleased that we managed to resolve the issue. Please contact me direct, if ever you feel the need to do so. Ian Goldsmith, Dealer Principal
3.5
Dont think they were that friendly at all. Thye did what they had to do.
Response from Dealer
Mrs Thomson. I am keen that we restore your faith, as comments such as yours are a very unusual. I would be pleased if you could contact me direct to discuss looking after you in the future. Ian Goldsmith, Dealer Principal